Returns & Refunds Policy – Loria Design

At Loria Design, we take pride in offering premium lighting solutions. If for any reason you are not satisfied with your purchase, we offer a 30-day return policy from the date of delivery, subject to the conditions outlined below.

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Eligibility for Returns

To qualify for a return, the item must:

• ✔ Be in its original condition, unused, and undamaged.
• ✔ Include all original packaging, including the box and accessories.
• ✔ Be returned with a valid proof of purchase.

Note: A 10% restocking fee will apply to all approved returns.

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How to Initiate a Return

To request a return, please contact us at:

📧 Email: loriadesign@outlook.com

Return Address:

📍 Loria Design
5 Abbey Mead Close
DA1 5UQ, Dartford, UK

Unauthorized returns will not be accepted.

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Non-Returnable Items

• ❌ Custom-made or special-order items
• ❌ Clearance or sale items
• ❌ Gift cards

If you are unsure about the eligibility of your return, please contact us before sending the item.

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Damaged or Incorrect Items

We ensure the highest quality in our products. However, if your item arrives damaged, defective, or incorrect, please email us within 48 hours of delivery with photographic evidence. We will promptly arrange a replacement or refund.

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Exchanges

If you wish to exchange an item, you must first process a return. Once your return is accepted, you can place a new order for your preferred item.

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Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be issued to the original payment method within 10 business days.

If your refund has not been processed within 15 business days, please contact us at:

📧 Email: loriadesign@outlook.com

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European Union 14-Day Cooling-Off Period

For orders delivered to the EU, you have the right to cancel or return your order within 14 days of receiving it, provided the item meets our standard return conditions.

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Loria Design – Timeless Luxury in Every Light.